Tagged: doesn't execute search
- April 14, 2017 at 9:43 am #1639
Hello, I just installed the Add Search to Menu Plugin. It looks very well and is exactly what I need, especially the drop down function. Unfortunately it doesn’t execute the search if I press the button or enter. I am using WordPress 4.7.3 with the Theme Matheson. Can someone help? Thx.
- April 14, 2017 at 10:15 am #1640
Sorry to hear of the problem you are having.
It is working fine on my test site.
Could you please share me your site URL where it’s happening so that i can troubleshoot it?
- April 14, 2017 at 1:20 pm #1641
- April 14, 2017 at 1:37 pm #1642
- April 14, 2017 at 3:51 pm #1650
Thnak you. I deleted the old version and installed the new one – unfortunately the same behaviour. We are using the plugins “Auto-Optimize” and “WP Super Cache” – can you check if this is not compatible ?
- April 14, 2017 at 3:53 pm #1651
It is compatible with those cache plugins.
Just clear the cache from both these plugins.
- April 14, 2017 at 7:41 pm #1652
ok, I did. Still no success.
- April 15, 2017 at 3:51 am #1653
Please make sure you clear the cache from both cache plugins and not only one.
If that doesn’t work then try temporary deactivating both these cache plugins.
- April 15, 2017 at 5:32 am #1654
I deleted cach from both plugins. We are a team of admins, and both plugins have been not choosen by me, hence if I deativate both I am not sure if am able to reproduce all settings the others has been made.
- April 15, 2017 at 5:46 am #1657
If you just deactivate the cache plugins on your site and reactivate later then you don’t have to reconfigure their settings as the settings are saved in the database.
Also in the plugin settings on the path Settings -> Add Search To Menu please make sure you have not selected the option “Do not load plugin files :”.
- April 15, 2017 at 12:55 pm #1658
I deactivated both plugins but it didn’t solve the problem. And yes, I didn’t ticked “Do not load plugin files”
- April 15, 2017 at 3:38 pm #1659
Would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by checking the option “Set as private reply” when replying to this topic?
- April 17, 2017 at 7:26 pm #1686
thanks for your proposal, but I please understand that I don’t want to give you access to our site. In case you should have any other idea to support please let me know. Anyway thank’s so far.
- April 18, 2017 at 2:49 am #1687
Actually the plugin is working fine on my site and also on the site of other users but it is not working on your site so there must be something which is prohibiting it to work properly like theme or plugin conflict etc.
You can confirm it yourself by installing the plugin on any of your other WordPress site but make sure to temporary disable all other plugins and use any default WordPress theme.
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